Refund policy
Return & Exchange Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange.
Exchanged or replacement product will be delivered with in 7- 10 days
To be eligible for a return or exchange, the product must be received in damaged condition or have a manufacturing defect. The item must be unused, in its original packaging, and accompanied by proof of purchase.
An unboxing video is mandatory for all return and exchange requests. Claims without a proper unboxing video will not be accepted.
To start a return or exchange request, please contact us at esaaclothing@gmail.com with your order details, issue description, and unboxing video proof.
Please inspect your order immediately upon delivery and contact us within 7 days if:
- You receive a damaged product
- You receive a defective or incorrect item
- The product has a manufacturing defect
Once your request is reviewed and approved, we will provide instructions for the return or exchange process.
Non-Returnable Items
We do not accept returns or exchanges for:
- Used or opened products
- Products damaged after use
- Change of mind or personal preference
- Sale items or gift cards
- Personal care and beauty products without valid damage proof
Refunds
If a return request is approved, the refund will be processed to your original payment method within 7–10 business days after inspection of the returned product.
For any questions related to returns, exchanges, or refunds, contact us at:
Email: esaaclothing@gmail.com
