Shipping policy

Shipping & Delivery

At ESAA Clothing, we are committed to delivering your orders safely, efficiently, and on time. We strive to provide a smooth shopping and delivery experience for all our customers.

Order Processing

All orders are processed within 1–3 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is processed and shipped, you will receive shipping confirmation details via email or SMS.

Shipping Timeline

Standard delivery typically takes 3–7 business days depending on your location.
Delivery timelines may vary for remote or non-serviceable areas.
During peak seasons, sales, or unforeseen circumstances, deliveries may take slightly longer than usual.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
ESAA Clothing may offer free shipping on selected products, promotional campaigns, or minimum order values.

Order Tracking

Once your order has been shipped, tracking details and shipment updates will be shared with you via email or SMS. You can use the tracking information to monitor the delivery status of your order in real time.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to factors beyond our control, including but not limited to:

Courier partner delays
Weather conditions
Public holidays
Natural disasters or unforeseen logistical issues
High order volumes during sales or festive periods

ESAA Clothing shall not be held responsible for delays caused by third-party courier or logistics services.

Damaged, Defective, or Incorrect Orders

Please inspect your package carefully at the time of delivery.

If you receive a damaged, defective, missing, or incorrect item, please contact us within 7 days of delivery at:

Email: esaaclothing@gmail.com

To help us resolve your issue quickly, kindly share your order number along with relevant images or videos.

Important for Claims

An unboxing video is mandatory for any claim related to damaged, missing, defective, or incorrect items.
Claims submitted without proper video proof may not be accepted.
The unboxing video should clearly show the sealed package and the issue with the product.